1. Using the service
You must provide accurate account information and keep your login details private. You are responsible for activity completed through your account. Rothschild Store may restrict access where activity is unlawful, abusive, fraudulent, or violates a third party's terms.
2. Products and delivery
Product pages show the available description, quantity, price, and delivery method before checkout. Completed purchases appear in your Orders area. Delivery is subject to stock availability and any status shown at checkout. Do not share or misuse products that you are not authorized to use.
3. Wallet funding and charges
Wallet funding is credited only after the payment provider confirms the transaction. Do not retry a payment repeatedly while a transaction is still pending. Check your wallet ledger before trying again. A purchase charge is recorded only after the order is accepted by the store.
4. Refunds and failed orders
If an order cannot be fulfilled, contact support with the order reference. Approved refunds are returned to the wallet and recorded in the transaction history. A refund may not be available after a product has been delivered or used, except where required by applicable law or the product policy.
5. Support
Use the Support Center for order, wallet, account, or product questions. Include the order reference and a short description so the team can investigate efficiently. Never send your password or payment secrets in a support message.
6. Changes and contact
We may update these terms as the service changes. The current version is always available on this page. Questions about these terms can be sent to rothschildbundle@gmail.com.